Frequently asked questions

Browse products, add them to your cart, and complete checkout. You need an account to place an order. Payment is cash on delivery (COD) only—you pay the courier when your parcel arrives.

We only accept cash on delivery (COD). You pay in cash to the delivery partner at your door. We do not take card, wallet, or bank transfer at checkout.

With COD you do not pay online, so no card or bank details are collected on our checkout. Pay only when you receive your order.

We ship across Pakistan. Each order includes a flat delivery charge (currently Rs. 330) plus 4% government tax on the order total (subtotal + shipping). Delivery time depends on your city and courier; we share updates by WhatsApp or email when possible.

No. KhawajaMart currently delivers within Pakistan only.

Use your account orders page for status updates. For quick questions, message us on WhatsApp with your order number.

See our full policy on the Returns page. In short: report wrong, damaged, or defective items promptly with photos; eligible cases are handled under Pakistani consumer-protection practice and our COD process.

Contact us on WhatsApp or email with your order ID and photos of the issue. We will guide you on the next steps.

Because we are COD-only, refunds are arranged case by case (for example adjustment on a replacement order or agreed settlement). There are no card reversals.

We work with trusted suppliers and review listings before they go live.

From vetted suppliers that meet our quality and fulfillment standards in Pakistan.

For bulk orders, contact us on WhatsApp or email and we will assist.

Click Sign Up in the header and complete registration. It's free.

Click Forgot Password on the login page and follow the email instructions.